Comprehensive Services. Count on a full range of relocation services with a single point of contact for accountability, economy and continuity.

▪	We provide comprehensive relocation services, plus unique programs to help relocating employees with their careers, address spousal employment concerns, support family education requirements and provide for elder care.

Effective Service Delivery. We offer a team approach for efficient, personal service for our clients and their relocating employees and families.

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The RLRS team includes a team supervisor, relocation consultant, marketing consultant, accounting consultant, expense management consultant, funding administrator and a destination customer care consultant supported by our Client Managers. With an average length of service of over 10 years, the experience and loyalty of our employees ensures exceptional service.

Progressive Technology. We have made a significant investment in the technology that underpins the smooth and efficient delivery of our relocation services.

▪	Web-based technology for remote access by both RLRS employees and clients.
▪	Fully integrated systems for financial, accounting, and relocation information processing, management and control.
▪	A secure transferee website that allows transferees to monitor the progress of their relocation.
▪	Electronic interfaces for invoices, payments and the exchange of information.

Supplier Management. We have an extensive open network of real estate agents, appraisers, lawyers and notaries, building inspectors, property management firms and rental find firms to assist transferees during the relocation process.

▪	Suppliers sign a service commitment form and we make sure that they meet their commitments.
▪	We have significant purchasing power within our network of suppliers for competitive prices at every step of the relocation process.

Efficiency and Effectiveness. Our systems, policies and procedures allow us to deliver relocation services as efficiently as possible.

▪	Information technology improves the efficiency with which we control and manage the relocation process.
▪	Our financial consultants maximize taxable employee benefits and minimize employer costs.

Employee and Client Satisfaction. The best way to find out what we do well and what we need to improve is to ask. And we do.

▪	All relocations begin and end with a call from a Customer Care Representative.
▪	All transferees are asked to complete the RLRS satisfaction survey.
▪	Service level agreements, in-depth quarterly reviews and an annual client satisfaction survey ensure that our clients are satisfied with our services.

Quality Assurance. We do regular documentation and audits of all our RLRS processes and systems to ensure quality.

▪	Quality benchmarks are set and measured.
▪	RLRS staff is constantly monitored and measured on the quality of their calls and the counselling that they provide to relocating employees and their employer.
▪	The Balanced Scorecard measures our performance. It offers an alternative to traditional financial indicators by using measurements related to client satisfaction, employee development, and process improvement to balance financial measurements in assessing organizational success.